Frequently asked questions about the eBook app

FAQs

• If you're just getting started take a look at our user guides for Teachers and/or Students (and parents/carers)
• For further help have a look at our video tutorials.

If you cannot find the answer to your question, please contact us at 01423 206 200 or via admin@smart-learning.co.uk. 

Troubleshooting

How do I access my eBook?

When you purchase your eBook, you will be sent download and login details. To access your eBook, you will need to download the free app – details can be found at: http://www.smart-learning.co.uk/ebookapp

When downloaded, you need to use your login details to download your eBook.

I've purchased an eBook, but don’t know how to access it

First you will need to download the free Smart Learning App – details can be found at: http://www.smart-learning.co.uk/ebookapp.

You will need to download the app onto every device that you want to use the eBook on.

Once the app is installed, login using the details provided. Please note that each student will have a different login. As these logins are automatically generated, you may want to record which login has been assigned to which student.

Any information added using this login (notes, highlights etc) will be automatically synced with any other device.

I can't log in

Have you typed your username and password correctly, including lower case and any punctuation?

I've forgotten my password

Consult the login documentation supplied in your confirmation e-mail.

I've forgotten my username

Consult the login documentation supplied in your confirmation e-mail.

My student has forgotten their password/username and can't log in

Consult the login documentation supplied in your confirmation e-mail.

As the logins are generic, you may find it useful to record which login has been assigned to which student.

Why should I assign licences to individual students?

Although the logins are generic, the features of the eBook, notes, bookmarking and highlights mean that there is a real benefit to assigning logins to individual students.

It is probably worth considering this when purchasing licences, so that they follow a student through their school year.

Purchasing and Cancelling 

Why do I have to subscribe?

The eBook app is free to download, but to gain access to the eBook you will need to contact Smart Learning and subscribe to that book.

You can subscribe to multiple books with login details for each class to meet the needs of your cohort.

How long is the subscription for and how much will it cost?

1, 2 and 3 year licences are available, per user, and offers are often available when purchasing with other course components.

How do I cancel my subscription?

Subject to your statutory rights (including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contracts Regulations") implementing the Consumer Rights Directive 2011/83/EU), Monthly subscriptions have a minimum subscription period of three months.

Should you wish to cancel, please contact us at 01423 206 200 or via admin@smart-learning.co.uk. 

How do I renew my subscription?

• How to renew an Annual Subscription? Your annual subscription does not automatically renew and no further payments are taken. If you would like to continue using the purchased eBook, you can purchase a further 12 months
• How do I purchase a subscription for a different child? It is recommended that you buy a new subscription for a new student so that they can benefit from the personalised features the eBook offers.

Security

Will it be a safe environment for my children to be in?

Smart Learning eBooks contain only published content and the app does not allow access external websites. Any personalised data is synced to a secure server so that it can be accessed on multiple devices. This data is not accessed by Smart Learning.

Will my children's identities be protected?

We supply a list of generic logins for your school to use to ensure that we do not store student credentials.

Technical

Which devices and internet browsers should I use?

• iOS 7 and above
• Android™ 2.3 and above
• One of the following Operating systems:
  • Microsoft Windows Vista, Windows 7 or 8
  • Apple Mac OSX 10.5, 10.6

• Internet Explorer 8.0 or 9.0 (Windows only)
• Firefox 3.5 and above
• Safari 3 and above
• Chrome 12 and above

Do I need any software installed to use my eBook?

To access your eBook, you will need to download the free app – details can be found at: http://www.smart-learning.co.uk/ebookapp.

How quickly will my eBook download?

A larger book, like Smart Science, will take around 2-3 minutes on a slow broadband connection, and less than 10 seconds on a fast (fibre) connection.

A smaller book, like The Student Guide to Literacy or The Student Guide to Maths Across the Curriculum will take less than 10 seconds on a slow broadband connection, and less than a second on a fast one.

However, the app is designed so that you can start using the eBook before the download is complete.